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Corporate Head Office

2005 Sheppard Ave. East, Suite 700
Toronto, Ontario
M2J 5B4
Tel: 416.758.4400
Toll Free: 1.888.438.3403

Customer Service

Tel: 416.502.2500
Toll Free: 1.800.739.2101
Fax: 416.502.2555
Email: customercare@heritageresp.com

Hours of Operation

(Eastern Standard Time)

Monday - Thursday:
8:30 am - 9:00 pm
Friday: 8:30 am - 6:30 pm

Reception

Monday - Friday:
8:30 am - 5:00 pm

 

Branch Sales Offices Locations

Heritage representatives help make it easy to start saving for your child's education. Find the office location nearest you or contact a dealing representative from Head Office.

 

British Columbia and Yukon Territory

Vancouver

Managing Agency Director: Tesh Chhachhi
Address: 2525 Willow Street, Suite #708, Vancouver, BC V5Z 3N8
Toll-Free: 1.877.723.RESP (7377)
Local Phone: 604.327.1411
Fax: 604.327.1413
Service Areas: All of British Columbia and Yukon Territory
Service Languages: English, French, Chinese, Mandarin, Cantonese, Tagalog, Vietnamese, Punjabi and Hindi
Office Hours: Monday-Friday 9:00am - 5:00pm (PST)

Kelowna

Agency Director: Denise De Haas
Address: 1638 Pandosy Street, Suite 3, Kelowna, BC V1Y 1P8
Local Phone: 250.712.0328
Fax: 604.327.1413
Service Areas: All of British Columbia
Service Languages: English, French
Office Hours: Monday-Friday 9:00am - 5:00pm (PST)

 

Alberta

Edmonton

Executive Agency Director: Larry Hrynew
Address: 7212 - 84 Ave., NW, Edmonton, AB T6B 0H8
Toll-Free: 1.888.713.RESP (7377)
Local Phone: 780.413.3303
Fax: 780.469.3683
Service Areas: All of Alberta
Service Languages: English, Chinese, Mandarin, Cantonese, Tagalog, Vietnamese, Gujarati, Hindi and Punjabi
Office Hours: Monday-Friday 8:30am - 5:00pm (MST)

Executive Agency Director: Mok Hon
Address: 10221 146th Street, Edmonton, AB T5N 3A1
Toll-Free: 1.877.251.RESP (7377)
Local Phone: 780.448.1930
Fax: 780.454.8748
Service Areas: All of Alberta
Service Languages: English, Chinese, Mandarin, Cantonese and Punjabi
Office Hours: Monday-Friday 8:00am - 5:00pm (MST)

Calgary

Executive Agency Director: Larry Hrynew
Address: 4611 Bowness Road NW Suite 101, Calgary, AB T3B 0B2
Toll-Free: 1.877.271.7017
Local Phone: 403.271.7017
Fax: 403.253.6401
Service Areas: Calgary and surrounding areas
Service Languages: English, Chinese, Mandarin, Cantonese, Tagalog, Vietnamese, Gujarati, Hindi and Punjabi
Office Hours: Monday-Friday 9:00am - 4:00pm (MST)

 

Saskatchewan

Executive Agency Director: William Haberlach
Address: 823 Nesslin Court, Saskatoon, SK S7J 4V2
Local Phone: 306.373.7294
Fax: 306.374.9164
Service Areas: All of Saskatchewan
Service Languages: English
Office Hours: Monday-Friday 8:30am - 5:00pm (CST)  

 

Manitoba

Managing Agency Director: Brion Chhachhi
Branch Manager: Leo Delaquis
Address: 200D – 1215 Henderson Highway, Winnipeg, MB R2G 1L8
Toll-Free: 1.888.753.7377
Local Phone: 204.663.7377
Fax: 204.663.1855
Service Areas: All of Manitoba
Service Languages: English
Office Hours: Monday-Friday 9:30am - 4:30pm (CST)

Executive Agency Director: Esther Almela
Branch Manager: Andres Mortel
Address: 74 Herron Road, Winnipeg, MB R2P 0S3
Local Phone: 204.202.1555
Fax: 204.694.5497
Service Areas: All of Manitoba
Service Languages: English, Tagalog, Punjabi, Bangla
Office Hours: Monday-Friday 9:30am - 5:00pm (CST)

 

Ontario

Managing Agency Director: Gilbert De Freitas
Address: 175 West Beaver Creek Road, Unit 21, Richmond Hill, ON L4B 3M1
Toll-Free: 1.877.966.6668
Local Phone: 905.707.6630
Fax: 905.707.1078
Service Areas: Toronto, and Surrounding Areas. Central and Southwestern Ontario
Service Languages: All languages
Office Hours: Monday-Friday 9:00am - 5:00pm (EST)

Managing Agency Director: Ritu Bedi-Bhachu
Address: 2355 Derry Rd East, Unit #14, Mississauga, ON L5S 1V6
Toll-Free: 1.866.678.2334
Local Phone: 905.678.2878
Fax: 905.678.6085
Service Areas: All of Ontario, Ottawa and Montreal
Service Languages: English, Punjabi, Hindi, Urdu, Gujarati, Chinese and Tamil
Office Hours: Monday-Thursday 9:30am - 5:30pm, Friday 9:30am - 3:00pm (EST), Saturday & Sunday Closed.

Managing Agency Director: Robert Plamondon
Address: 1005 Gold Crescent, Ottawa, ON K2B 8C4
Toll-Free: 1.877.638.7377
Local Phone: 613. 820.7377
Fax: 613.726.8780
Service Areas: Eastern Ontario, Western Quebec
Service Languages: English, French
Office Hours: 9am - 5pm EST

Executive Agency Director: Karine MacKenzie
Address: Suite 209 - 993 Princess Street, Kingston ON, K7L 1H3
Toll-Free: 1.888.610.7377
Fax: 1.888.710.7377
Service Areas: Kingston and surrounding areas
Service Languages: English
Office Hours: 9:00am - 5:00pm EST

Executive Agency Director: Karine MacKenzie
Address: 12626 Jane Street, King City, ON L7B 1A3
Toll-Free: 1.888.610.7377
Fax: 1.888.710.7377
Service Areas: GTA and Surrounding Areas
Service Language: English
Office Hours: 9am - 5pm EST

 

Québec

Executive Agency Director: Esther Almela
Address: #204 - 8180 Devonshire, Mont-Royal, QC H4P 2K3
Toll-Free: 1.866.767.8080
Local Phone: 514.767.8080
Fax: 514.767.0055
Service Areas: Montreal, All of Quebec
Service Languages: English, French, Yiddish, Russian, Tamil, Sinhalese, Punjabi, Hindi, Urdu, Bangla, Farsi
Office Hours: Monday-Friday 9:00am - 12:00pm and 1:00pm - 4:00pm (EST) 
Other times, by appointment only

 

Executive Agency Director: Ritu Bedi-Bhachu
Branch Manager: Gurpreet Arneja
Address: 104-9600 Meilleur, Montreal, QC H2N2E3
Local Phone: 514.385.1694
Fax: 514.382.0990
Service Areas: Montreal
Service Languages: French, English, Punjabi, Hindi
Office Hours: 9:00am to 5:30pm (EST)
Other times, by appointment only

 

Executive Agency Director: Robert Plamondon
Address: 5000 rue Jean-Talon, Suite 290, Montreal, QC H4P1W9
Toll-Free: 1.877.638.7377
Local Phone: 514.929.7377
Fax: 613.726.8780
Service Areas: All of Québec
Service Languages: French, English
Office Hours: Monday-Friday 8:30am – 4:30pm (EST)

 

New Brunswick

Executive Agency Director: Andre Dupuis
Address: 71 York St., Moncton, NB E1C 2Y9
Direct: 506.853.7377
Toll-Free: 1.877.550.7377
Fax: 506.853.4406
Service Areas: All of New Brunswick
Service Languages: English and French
Office Hours: Monday-Friday 9:00am – 5:00pm (ADT)

 

Nova Scotia

Executive Agency Director: Andre Dupuis
Branch Manager: Allan Muise
Address: 6363 Lady Hammond Road, Halifax, NS, B3K 2S2
Local Phone: 902.481.7377
Fax: 902.468.2770
Service Areas: All of Nova Scotia
Service Languages: English
Office Hours: Monday-Friday 9:00am – 5:00pm (ADT)

Executive Agency Director: Andre Dupuis
Branch Manager: Brenda Langille
Address: 166 Washington Street, New Glasgow, NS B2H 3L7
Toll-Free: 1.877.550.7377
Office: 1.902.695.6796
Service Areas: All of Nova Scotia
Service Languages: English
Office Hours: Monday-Friday 9:00am – 5:00pm (ADT)

 

Prince Edward Island

Executive Agency Director: Andre Dupuis
Branch Manager: Margaret Arsenault
Address: 14 Alexandra Court, Stratford, PE C1B 1K8
Toll-Free: 1.877.550.7377
Local Phone: 902.894.7377
Fax: 902.894.8939
Service Areas: All of Prince Edward Island
Service Languages: English
Office Hours: Monday-Friday 9:00am – 5:00pm (ADT)

 

Newfoundland and Labrador

Executive Agency Director: Lloyd Williams
Address: 94 LeMarchant Road, St. John's, NL A1C 2H2
Direct: 709.726.7377
Toll-Free: 1.800.563.6933
Fax: 709.579.3727
Service Areas: All of Newfoundland and Labrador
Service Languages: English
Office Hours: Monday–Friday 9:00am – 5:00pm (NDT) – will schedule appointments in off hours as necessary.

 

What to do if you have a Complaint?

 

Our Complaint Process:

NON-QUEBEC RESIDENT

QUEBEC RESIDENT

TRANSFER OF A FILE TO THE AMF REQUEST FORM