Dear Valued Subscribers and Beneficiaries,

Thank you for your patience during our Maturity and EAP season. During this time, we usually encounter higher than normal call volume, therefore:

To ensure that we fulfill our commitment to providing excellent Customer Service to our clients, we would like to inform you that our call centre will be opened on Saturday, July 29th, 2017 from 9:00 AM to 4:00 PM EST and Sunday July 30th, 2017 from 10:00 AM to 3:00 PM EST . We will be happy to address your questions and provide assistance to you.

In addition, we would like to thank all of our Subscribers and Beneficiaries who have already provided their Maturity and EAP documents. We encourage those of our Subscribers who have not done so to submit their applications by logging in to their Heritage online account.

We appreciate your patience and look forward to serving you in a timely manner. Please feel free to contact our Customer Service Department at 1 800 739 2101 or 416.502.2500 or via email at customercare@heritageresp.com if you have any questions.

Sincerely,

Your Heritage Customer Service Team