Maturity and Educational Assistance Payment (EAP) Season is HERE!

Aside from the call centre, we encourage you to reach out to us through our other channels:

- Live Chat
- Twitter 
- Facebook


Maturity Guides

We understand the rush and concern that you have during this time. We've created this handy guide to provide some of the most commonly requested information during maturity season.

Plans that matured on and before July 31st, 2014
Click here for more information.

Plans maturing on and after July 31st, 2015
Click here for more information.

Processing Times:

Our office will continue to process applications and any applicable support documents on a daily basis beyond the July 31st maturity deadline date. Once the supporting documents are received and confirmed, your maturity payment will be issued (usually within 10 business days of your file being updated after the July 31st deadline.)

Application Status:

You can check the status of your application or payout in the Maturity section of your Subscriber Online account.

Applying for EAP:

- Once you have submitted all valid required documents (including a void cheque), an advancement of up to 50% will be paid out to you via direct deposit within 10 business days from the date your file was updated.

- Note the following exceptions: Clients with a Scotiabank account may be able to see their funds on the same day. Clients of other major banks such as TD, RBC, CIBC, and BMO may see their funds at the end of the day, or the next business day. Clients of credit union banks may see their funds within 2-3 business days.

Please be advised that a fee of $20.00 plus applicable taxes will be deducted if you do not provide us with a valid void cheque and a payment is issued to you by cheque.

Please forward any additional questions to our Customer Care email at, or our call centre locally at 416.502.2500 or toll-free at 1.866.269.0639.

Thank you for your patience.