Maturity & EAP Season is HERE!
Aside from the call centre, we encourage you to reach out to us through our other channels:
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- Live Chat
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Maturity Guides
We understand the rush and concern that you have during this time. We’ve created this handy guide for some of the most commonly requested information in this season.
Plans that matured on and before July 31st, 2014
Click here for more information.
Plans maturing on and after July 31st, 2015
Click here for more information.
Processing Times:
Our office will continue to process applications and any applicable support documents on a daily basis beyond the July 31st maturity deadline date. Once the supporting documents are received and confirmed, your maturity payment will be issued (usually within 5 business days of your file being updated.)
Application Status:
You can check the status of your application or payout in the Maturity section of your secure SubscriberOnline account.
Applying for EAP:
- Once you have submitted all valid required documents (including a void check), an advancement of up to 50% will be paid out to your via direct deposit within 10 business days from the date your file was updated.
- Note the following exceptions: Clients with a Scotiabank account will be able to see their funds on the same day. Clients of other major banks such as TD, RBC, CIBC, and BMO may see their funds at the end of the day, if not the next business day. Clients of Credit Union Banks may see their funds within 1-2 business days.
Please forward any additional questions to our Customer Care email at , or our call centre at .
Thank you for your patience.
Heritage Plans are scholarship plans issued under the sponsorship of the Heritage Educational Foundation. Units of the Heritage Plans are offered by prospectus only, a copy of which can be obtained from the registered dealer, Heritage Education Funds Inc. at HeritageRESP.com. These securities may not be appropriate for all investors and are subject to certain risk factors. See the prospectus for details.