At Heritage Education Funds Inc. ("Heritage"), protecting your privacy is very important to us. We treat the personal information you furnish us with the utmost respect and in accordance with this Privacy Policy. This Privacy Policy is currently applicable only to our Canadian customers and visitors when they interact with our Website.
Anonymous browsing
You can visit Heritage on the World Wide Web without telling us who you are or revealing any information about yourself, including your e-mail address. In this case, our Web servers collect the name of the domain you used to access the Internet (such as hotmail.com) and the Web site you came from and visited next. This information is used by us and our business partners to measure the number of visits, average time spent, page views, and other statistics about visitors to our Web site in general. We also use this data to monitor site performance and to make the site easier and more convenient to use.
Personal information collection
There are times when we may ask you for information about yourself to assist us in meeting your various needs including: providing you with products or services you have requested, servicing your account, improving our services, developing and/or informing you of additional products or services that may be of interest.
In these cases, your browsing will no longer be anonymous to us. To provide these services, we may need to ask you directly to provide, among other things, your name, social insurance number, physical address, postal code, e-mail address and phone number.
Please note that we do not knowingly solicit information from children and we do not knowingly market our products or services to children.
Cookies
If you are browsing, a cookie is used to help us measure the number of visits, average time spent, page views and other statistics relating to our Website. This cookie, by itself, does not reveal to us your e-mail address or who you are. If you decide to register online with one of Heritage business units, we may collect additional information to provide tailored offerings or content to you. In this case, we use cookies to recognize you on subsequent visits and make your online experience more convenient.
Cookies are small pieces of data stored by your internet browser on your computer's hard drive. They cannot be used to collect data from your hard drive, obtain your e-mail address or personal identifying information about you. You may set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that by not accepting cookies, you will limit the functionality we can provide you when you visit our site.
Decisions based on information contained on this Website are the sole responsibility of the visitor, and in exchange for using the Website, the visitor agrees to hold Heritage harmless against any claims for damages arising from any decisions the visitor makes based on such information. No part of this site may be reproduced in any form, or referred to in any other publication without express written consent of Heritage Any links to other Internet sites ("hyperlinks") are included as a convenience for our visitors. Heritage assumes no liability for the content or the presentation of linked sites. No representation or warranty is provided for any software that may be downloaded from this Website.
Sharing information and consumer choice
When you provide information to us, we may share your information with our affiliated companies and third party service providers for the purpose of fulfilling your requests as well as offering you other services that may be of interest to you. It is not shared with any other third party, unless requested by you or where permitted by law. We may also aggregate statistics that we gather about our customers, sales, traffic patterns and services and provide these statistics to third parties; however, when we do, these statistics will not include any personal information that identifies individuals.
How is your information secured and protected?
Heritage uses encryption and authentication tools to protect your personal information. The information you provide us through our web site is secure.
We instruct our employees with access to your information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business. Employees who misuse customer information are subject to disciplinary action. Heritage reserves the right to modify or supplement this Privacy Policy statement at anytime. If we make any material change, we will update our Web site to include such changes.
Contests
Heritage uses a variety of contests and other promotions to increase awareness of its products and services. We generally request contact information so that we can notify you if you are a prize winner. As well, in some cases, we may contact contest entrants with product information. It is always advisable to read the entry form and contest rules before entering.
Disclaimer of Liability
Under no circumstances shall Heritage be liable for any damages including, but not limited to, special, incidental, consequential or exemplary damages, that result from the interception, alteration or use of the information or materials posted to or collected as a result of the user accessing the Heritage Website, including any damages suffered if you transmit confidential or sensitive information to us or if we communicate such information to you at your request over the Internet. Links to other websites from the Heritage Website are for convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content referred to or included on, or linked from or to the Heritage Website.
Online Authentication Process
When you register for a secure online service, the application you complete may include an online authentication process. You alone are responsible for keeping passwords and information safe.
Accessible Customer Service Policy
Providing Services to People with Disabilities
Heritage Education Funds Inc. is committed to excellence in serving all customers, including people with disabilities. A disability is any degree of physical or mental disability, impairment, injury, infirmity, malformation or disfigurement.
Assistive devices
We will ensure that our staff is familiar with various assistive devices that may be used by customers with disabilities while accessing our services. Persons with disabilities may use their own assistive devices as required when accessing services provided by Heritage. An assistive device is a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities and includes a wheelchair, walker and personal oxygen tank.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. The customer that is accompanied by a service animal is responsible for maintaining care and control of the service animal at all times.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. A support personis a person who accompanies a person with a disability to help with communication, mobility, medical needs or access to goods and services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities[e.g. elevators not working, website being down], we will notify customers as soon as possible. The notice will be placed on-line, in the reception area and at building entrances.
Training for staff
We will provide training to employees and agents who deal with the public for compliance with this Policy and with the Accessibility for Ontarians with Disabilities Act. This training will be provided to staff as soon as practicable in 2012 and for all new hires.
Feedback process
Customers who wish to provide feedback on the wayour services are provided to people with disabilities may do so on-line or at reception by filling out the Accessible Customer Service Feedback Form. Customers that provide formal feedback will receive acknowledgement of their feedback from the Human Resources Department, along with any resulting actions based on concerns or complaints that were submitted.
Download Accessible Customer Service Feedback Form here
